8/17/2023 0 Comments Indigo hotels brandon flThey subsequently “investigated” and found that “the actions were taken solely in the interest of security after the 9/11 events as (the captain) wanted to place a Continental employee in closer proximity to the cockpit. I complied and then complained to CO after the flight. She then told the two passengers in 19A and 19C to “keep an eye on this one”. When I tried to sit in the vacant 20C instead, the gate agent who accompanied me to the back told me that I had to sit in 19B. I was not allowed to take my personal effects from the seat pocket. I asked if I could simply move to the vacant 5B next to me and was told to “go to the back”. The pilot approached me and asked me to move to 19B. I had settled in and was reading my magazine (this was back when you carried magazines to entertain yourself on flights!) when I noticed the captain talking to a NJ State Trooper in the forward galley and pointing at me. Nothing justifies poor customer service, but there’s a difference between bad service and racial discrimination or racism.Ī few weeks after 9/11, I (back then a twenty-something brown male) was flying in the first row economy bulkhead aisle seat (5C) of a Continental flight with an empty middle seat 5B next to me. I am not foreclosing the possibility that the agent simply did not like Latinas, but it seems to me the far more likely explanation is the agent was rude to everyone or rude to this woman not on the basis of her skin color but on the basis of her threats and demands. CONCLUSIONĬharges of racism lead to eye rolls when claimed without solid grounding. But there are such gaping holes in her story that I am not all comfortable making any declarative statements until those gaps are clarified. If her selective recounting of the incident is true, then the case against American Airlines in Charlotte is more than concerning. Rather than simply ignore her, I am presenting this story because the allegation is serious (she names the agent) and because her video has received hundreds of thousands of views, 50K likes, and over 2,500 comments.Īlso, she could be right. The white family as well as her husband were helped by a different agent.The agent was a bad apple and rude to everyone in her line, not just the woman.She threatened the agent, which will never get you what you want.I can think of a number of explanations more likely than racism to explain everything that happened: Her failure to address them leads me to question the story she has presented. These are key questions that are vital to understanding what happened.
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